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Submit a ticket, you can add details about the issue that has occurred and supplementary attachments in a contact form.

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The IPTV app may not work due to several reasons, such as an outdated app version, excessive app cache, poor Internet connection, incorrect login details, and more.

There are numerous possible reasons for this:

Incorrect Login Credentials
The most common issue that people face is during login. Sometimes, the IPTV app hangs so much that it takes ages to log in to your account. 


Wait for a few minutes if you cannot log in.
Check if you are putting in the right username and password, M3U link, Xtream Codes, or other login details.
Contact the us immediately if the login credentials are invalid.
Try using a different IPTV Player.

Loading Issues
The buffering and the loading issues are common and it occurs due to a bad Internet connection. Poor Internet connectivity is one of the main problems for buffering or slow loading of videos. Moreover, this problem is not IPTV specific but is relevant to all cell phones, laptops, or Smart TVs.


Check the Internet connection. If it is too slow, then the IPTV won’t work. So, connect your device to stable WiFi.
Restart the IPTV app on Smart TV or any device to solve the loading process.
Delete and then reinstall the IPTV Player app.

Poor Internet Connection
IPTV requires requires at least 20-100 Mbps to enjoy the 4K HD streaming. Connecting the device to a strong Internet connection allows you to get rid of problems like IPTV app freezing, buffering, or loading screen issues.

Get a good Internet connection of at least 20 Mbps speed. There is no fun in watching IPTV in normal quality.
If you have a good internet connection but are still facing the issue, check the WiFi router.
Use a fiber optic cable for the Internet to get a seamless streaming experience.

Blank Screen
A lot of people have complained about the blank screen issue. The IPTV Player does not show the content or app interface and displays only a black screen. In some cases, the IPTV player exhibits a black screen while streaming IPTV content on Android, or any device and you will be able to hear only the audio. There are many reasons why the blank screen issue happens, such as huge traffic to the IPTV server, outdated IPTV player, and unstable Internet connection.

IPTV - Black screen problem 

Update your IPTV player to its latest version.
Close and relaunch the IPTV app.
Report the server issue immediately to the IPTV Provider.
Uninstall and reinstall the Player again.

Outdated IPTV App
the IPTV app can show this error if you’re using an outdated version of the app. Make sure to check for updates and install the latest version of the app. This can help resolve any known issues with the app.

IPTV App Crashing Issue
The most common reason for the app crashing is high-quality streaming, a low Internet connection, excessive app cache, and an outdated IPTV player. In addition, if you have been watching IPTV for too long, the app could crash. 

Restart the router
Close and reopen the app after some time.
Reboot your streaming device.
Uninstall and reinstall the IPTV Player again.
Connect the device to stable WiFi.
Connect from 4G and try if you have issues with WIFI.
Test the internet connection on your IPTV device
Clear the IPTV Player app cache.
Update the IPTV player to its latest version.
Check Your IPTV Device Has Internet Access
Try a different IPTV application.

Expired Subscription
If your subscription has expired, you’ll need to renew it to access the IPTV service.

Ensure to subscribe to a new plan or renew the plan.
If you are using premium IPTV Players, renew the subscription.
Contact IPTV customer care support if you can’t renew the plan.

Device Incompatibility
Some IPTV Players are compatible with only certain devices. You can sideload the app on incompatible devices. But you won’t be able to access the complete features of the IPTV player and will face several streaming issues due to incompatibility.


Install the alternate IPTV player that is compatible with your device.
Check for compatible devices on the IPTV support page.

Device Hardware Issues
Few IPTV Players require powerful and efficient device processors to run without any glitches. If the processor is weak or old, you cannot get a smooth experience while streaming channels or on-demand content on IPTV players. Sometimes, the IPTV app or any app on your device will not work due to defective hardware parts on the device.


There must be ventilation holes in your device to cool it down. Excess heat will damage the processor and the device.
IPTV is a heavy application, so it needs better storage capacity.
If any hardware part is defective in your device, take the device to the nearby service center.

Geo- Restrictions
You cannot access all the IPTV services in every region. Some IPTV Providers are geo-restricted in some countries. If you want to access the geo-restricted service, enable the VPN to access the IPTV content.


Make use of premium VPN services and select a suitable server location.
Restart the IPTV Player.
If the problem continues, connect the VPN server to another location and try again.

Audio / Video Issues
The majority of IPTV users will face audio or video issues. Sometimes the video will stream without sound, or the audio stops or does not match the video. This happens mainly due to the unstable Internet connection and minor bugs on the app.


Connect the device to WiFi with higher bandwidth.
Clear the IPTV app cache.
Close and launch the app again.
Update the IPTV player to the latest version.
Restart your device.
Check whether you have customized audio or video settings on the IPTV Player.

Firewall or Antivirus Software
Firewall or antivirus software can cause IPTV App to display “Invalid Details” error messages. This is because these programs may block IPTV apps from connecting to the IPTV service


Temporarily disable your firewall or antivirus software and try logging in again. If the invalid Details message doesn’t pop up anymore then the firewall or antivirus software was behind this.


Over time, Smart TVs, streaming sticks, and IPTV boxes can become outdated and fall behind the requirements of current software and playlists.

Fortunately, IPTV apps work well on desktop computers and Android mobile devices. If your aging gadgets can’t handle IPTV, consider upgrading or switching to your computer or smartphone.

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